Instructions for arrival and reservation
Check-in (entering the rooms) 2:00 p.m. – 8:00 p.m.
Check-out (leaving the rooms) until 10: 00 a.m.
If you arrive after 8 p.m., please contact us by e-mail: hotel@lesana.cz or by phone at +420 602 110 420.
For check-in after 21:30, we charge a fee of CZK 200 / room
Upon arrival, prepare your identity card or passport for the hotel reception, you will also be asked for payment or an additional payment accommodation (on the day of arrival). Payment is possible in cash or by credit card. You can pay in CZK and EUR.
Reservations must be made by email to hotel@lesana.cz - it is not possible to order a stay by phone, only check the date.
Reservations made by telephone are not valid.
Accommodation deposit:
50% deposit of the total price
100% in the case of "special offer" stay packages< br />
CANCELLATION CONDITIONS
Individualized stays:
From the payment of the deposit up to 60 days before arrival 0% cancellation fee for the stay ( the deposit is returned in full)
60 – 14 days before arrival 50% cancellation of the total amount for the stay
14 – 0 days before arrival 100% cancellation of the total amount for the stay
Group stays (over 10 people):
Up to 60 days before arrival 50% cancellation fee of the total amount for the stay
60 – 0 days before arrival 100% cancellation fee of the total amount per stay
Payment of the supplement for accommodation is always upon arrival at the hotel reception. Refunds for accommodation and other services in case of shortening the stay for any reason are not possible on the part of the hotel.
Information regarding the availability of dates can be obtained by phone, then it is necessary to send a request by e-mail for a reservation.
In accordance with the GDPR, after sending an e-mail, the guest automatically agrees to the processing of personal data for the purposes of accommodation information, accounting, the foreign police and for the purposes of keeping the accommodation guest book.
We do not provide data about our clients to external parties.
By making a reservation and then paying for hotel services, you accept and agree to these general terms and conditions:
GENERAL TERMS AND CONDITIONS AND ACCOMMODATION RULES OF HOTEL LESANA
1. The hotel is only authorized to accommodate properly registered guests. For this purpose, the guest presents to the relevant hotel employee immediately upon arrival his valid ID card or passport, or other valid identity document.
2. The guest is obliged to pay the supplement for accommodation and tourist fees according to the current rate of the city upon arrival in cash or by card. The guest is obliged to pay for other services provided during the stay.
3. In special cases, the hotel may offer the guest accommodation other than the one agreed upon (different room, other accommodation facility at a similar level), if it does not differ substantially from the confirmed order.
4. Based on the confirmed order, the hotel is obliged to accommodate the guest from 2:00 p.m. to 8:00 p.m. - until this time, the room will be reserved for the guest, unless otherwise specified in the order. The guest acknowledges that the hotel does not have an elevator and is not wheelchair accessible
5. Upon arrival after 8:00 p.m., there is a late check-in fee for each room according to the valid price list.
6. If the guest requests an extension of the stay, the hotel can offer him a different room than the one in which he was originally accommodated.
7. The hotel is liable for damage to stored items only if the items were previously handed over to one of the hotel's employees for safekeeping for that purpose. This fact must be announced at the reception. The hotel is liable without limitation for jewels, money and other valuables only if they were damaged by the actions of a hotel employee during storage. The right to compensation for damage must be exercised immediately at the hotel when the injured party became aware of the damage.
8. The guest uses the room for the agreed time. If the accommodation period has not been agreed in advance, the guest must check out the stay no later than 10:00 a.m. on the last day and must vacate the room by this time. If he does not do so, the hotel is entitled to charge him for the next day's stay. In the event that the hotel has previously reserved this room, and the guest does not obey calls or is not present at the hotel, the hotel reserves the right, with the participation of a three-member committee, to write down the guest's belongings and store them in a safe place so that the room can be used by another guest who booked it.
9. In the room and on the premises of the hotel, the guest may not move equipment, make any interventions in the electrical network or other installations without the consent of the hotel management.
10. Smoking is prohibited in the rooms and in the entire hotel building under a fine of CZK 2,000.
11. In the hotel, and especially in the room, the guest is not allowed to use their own electrical appliances, this does not apply to phone or laptop chargers and electrical appliances used for the guest's personal hygiene (shavers, hair dryers, etc.).
12. In case of illness or injury of the guest, the hotel will provide basic medical assistance or transport to the hospital. If the guest has symptoms of Covid-19, they will report this fact to the reception.
13. When leaving, the guest is obliged to close the water taps in the room, turn off the lights in the room and its accessories, and close the door.
14. When a guest who has already been accommodated arrives at the restaurant, the guest is obliged to show himself to the staff with the room key or the accommodation card if the client is using half-board.
15. Restaurant services are paid daily before the restaurant closes. It is not possible to transfer the account to the next day.
16. Dogs and other animals (cat, rabbit) can be accommodated in the hotel, provided that the owner proves that they are in good health. The price for placing animals is charged according to the valid price list. In the event that an animal destroys hotel property, the owner of the animal is obliged to pay for any damages.
17. Dogs may move around the hotel only on a leash, and if a lone animal behaves noisily in the room, the owner of the animal is liable for
2. ensure supervision.
18. If there is a dog in the room without the owner present, the maid is not obliged to carry out ongoing cleaning. The guest is obliged to announce the presence of the animal by hanging the hotel's "do not disturb" sign on the room door. Cleaning will take place on the basis of a verbal agreement with the hotel maid or reception.
19. Between 10:00 p.m. and 7:00 a.m., the guest observes night silence, i.e. does not disturb other guests staying at the hotel. A gross violation of this rule may lead to expulsion from the hotel without the possibility of a refund.
20. The use of the wellness center is governed by the operating rules of the wellness center. Jumping is prohibited at the pool.
21. Children under 12 cannot enter the wellness center unaccompanied.
22. The use of the children's corner is governed by the operating rules, which are listed at the entrance to the children's corner. Do not recommend
23. Parents are responsible for broken toys, which they then pay for. Any defects must be reported to the hotel staff immediately.
24. For safety reasons, it is not advisable to leave children under 10 without adult supervision in the room and other areas of the hotel.
25. Complaints from guests and any suggestions for improving hotel operations are accepted by the hotel management. In the case of reservations and complaints, the customer is obliged to notify his requirements directly on the spot so that they can be removed immediately. If the complaint is not filed immediately, the customer's right to compensation for later incurred damages, which could have been prevented by timely filing, will thus expire. No compensation can be claimed upon departure if no reservations were reported during the stay.
26. In the event that the accommodated guest violates good manners despite the warning or behaves aggressively, the hotel has the right to withdraw from the agreed accommodation service before the end of the agreed period without possible compensation.
27. The guest is obliged to comply with the provisions of these accommodation regulations. If they violate them, the hotel has the right to withdraw from the agreed accommodation service before the end of the agreed period.
28. When sending an e-mail, the guest automatically agrees to the processing of personal data for the purposes of accommodation information, accounting, the foreign police and for the purposes of keeping the guest accommodation book.
29. INSURANCE
Customers are not insured for the duration of their stay if they do not have external insurance.
30. CANCELLATION OF ACCOMMODATION BY THE CUSTOMER, CHANGE OF RESERVATION
The customer is entitled to withdraw from his reservation before starting his stay. Cancellation of stay requires a written form.
Decisive for determining the time of cancellation of the stay is the delivery of the notification or to its contractual seller.
Individual stays:
From the payment of the deposit up to 60 days before arrival, 0% cancellation fee for the stay
60 – 14 days before arrival 50% cancellation of the total amount for the stay
14 - 0 days before arrival 100% cancellation of the total amount for the stay
Group stays (over 10 people including children):
Up to 60 days before arrival, 50% cancellation fee of the total amount for the stay
60 - 0 days before arrival 100% cancellation fee from the total amount for the stay
In the case of a request to change the wording of the reservation, which does not change its agreed subject, e.g. changing the name of the client, no fee is charged to the customer. The tolerance for changing the number of people on boarding is 5% compared to the original order. For each additional person who does not show up for the stay, the hotel charges the full amount, unless otherwise agreed upon in writing. The maximum period for changing the number of people is 14 days before arrival, after which the numbers cannot be reduced unless otherwise agreed in writing. (Also applies to schools and corporate events.)
CANCELLATION OF ACCOMMODATION BY A CUSTOMER who has arranged accommodation through SLEVOMAT or another external portal:
The customer is obliged to book the accommodation as soon as possible after receiving the voucher. Changing the date is possible once free of charge, if the arrival on the first day of the agreed accommodation is longer than 14 days. Another change of date is charged. It is not possible to reschedule the appointment less than 14 days before the start date. In extreme cases, the hotel may or may not comply with the change of date, in which case the voucher will be forfeited. If the customer does not use up the stay during the validity period of the voucher and does not have an alternative date agreed with the hotel, the voucher is forfeited.
After the alternative date agreed in writing, the cancellation conditions do not apply and the stay can no longer be postponed or refunded. If the hotel is closed due to force majeure, we follow point No. 31.
31. COVID-19
In the event that it is not possible to start on the booked date due to hotel closures due to force majeure, the stay is moved to the next possible reservation period without a transfer fee based on the written request of the guest.
The client acknowledges that if there are restrictions due to force majeure, e.g. it will not be possible to make full use of the wellness services, downhill slopes, cable cars, limited restaurant hours, etc., the hotel will not provide compensation.
The new date must be agreed in writing to hotel@lesana.cz
A financial refund will not be possible.
32. Lost and found items are kept by the hotel for 14 days from the date of departure. If the client does not report the loss, they are automatically liquidated. Shipping of lost items is at the client's expense (postage + handling fee).
Jiří Novák , Bedřichov 93, Špindlerův Mlýn 543 51, IČO 65252446, DUČ: CZ6909020679
